Feedback sought to improve Recycling Centre booking system

People of Suffolk are being asked to rate their experience of the ‘book a slot’ system that's in place to visit a Recycling Centre.

A booking system was introduced at Suffolk’s recycling centres in May 2020 to manage maximum visitor numbers and enable the safe reopening of the service after closure at the start of the first Covid-19 lockdown. The sites welcome around 14,000 visitors per week on average.

Suffolk County Council is working on upgrades to the booking system software to improve the customer experience by making it quicker and easier to make and amend bookings. Before any improvements can take place, the council is seeking feedback on how well the booking system has worked so far.

People can give their views by completing the 2-minute questionnaire online at

Suffolk has long held ambitions to Create the Greenest County and the Suffolk 2020 fund, which is a programme of work all about investing in projects that benefit Suffolk communities, aims to support the council’s climate emergency declaration and improve Suffolk for all residents in years to come.

Councillor Paul West, Cabinet Member for Waste Services, said:

“We have already seen how well the ‘book a slot’ system has been working in Suffolk, but we know we can improve it to make the experience for people visiting the sites even quicker and easier. By gathering the views from those who have used the current system, as well as those who haven’t used it yet, we can understand better what works and where we can make improvements.

“We plan to link the new booking system to the Automatic Number Plate Recognition system already in place at our sites so we can maximise the benefits for visitors by speeding up the process for getting in and out of the recycling centre.

“I’d urge people to give us their feedback because the easier we make it for everyone to recycle, the better the outcome for our environment and the people of Suffolk.”

FCC Environment Operations Director, Steve Longdon, said:

“Since re-opening the sites in May, our focus has been on keeping them COVID safe for both the public and our Key Worker staff, and we are pleased to have been able to achieve this. The booking system has played a part in allowing us to manage numbers and maintain social distancing, so I am really keen to understand how service users have found the booking system and whether it has improved their experience at the site and helped them to actively recycle whilst there.”

The plans to install automated entry gates will continue throughout the spring and will provide additional improvements to visitor experience as these will also be connected to the ANPR cameras and the online booking system.

People can book their visit to their local recycling centre up to one week in advance.

While on site, visitors are asked to maintain social distancing and it is advised that sensible footwear, gloves and face coverings are worn.