Hazardous Waste Non-Domestic collection

Find out what non-domestic hazardous waste is, how to have it collected and how to dispose of it safely.

Hazardous Waste Collection and Disposal  Guidance for non-domestic households   

Non-domestic organisations, such as businesses, charities, schools and farms, can request a hazardous waste collection. A charge for the collection & disposal of the waste will be levied for this service.

Collection can be arranged using this booking form but please first note the important information below.

The following items are accepted for collection

  • Paint & varnishes,
  • Solvents, such as white spirit, paraffin, wood stain & paint stripper;
  • Chemicals or pesticides, such as weed killers or insect killers;
  • Cleaning products and chemicals, such as toilet cleaners, drain cleaners or bleach;
  • Water or air reactive chemicals such as sodium/potassium metal and carbides;
  • Motoring products, such or antifreeze, brake/clutch fluid, petrol or diesel;
  • Poisons, such as rat or mouse poisons;
  • Items containing Mercury;
  • Small non-returnable gas cartridges e.g. Camping Gas canisters
  • Aerosols.
  • Unknowns (this will need to be identified before collection).
    • Please provide as much information as you can about the unknown substance when you fill in the booking form (e.g. size, solid/liquid, features which would help identify it & any photographs). Note: An extra charge may be levied where identification is required.


The following items are not accepted for collection

  • Clinical waste
  • Explosives
  • Fibrous asbestos
  • Flammable film stock (cellulose acetate)
  • Fireworks or yacht flares
  • Helium gas cylinders
  • Radioactive waste (including low level)
  • Returnable gas cylinders

To ensure hazardous materials are safely packaged for collection, please follow this guide

  • Ensure small items are packed upright in a strong cardboard boxes or plastic containers. Failure to package waste may result in it not being collected. (Please note that boxes/containers will be taken and cannot be returned)
  • If packing glass bottles together, use additional packaging material such as vermiculite to prevent the glass bottles from breaking.
  • Segregate oxidising materials (e.g. peroxides and nitrates) from flammable materials (e.g. thinners, solvent based paint, white spirit and petrol)
  • Segregate acidic materials (e.g. battery acid and acid-based cleaning agents) from alkaline materials (e.g. ammonia, hydroxides and both solid and liquid bleaches)
  • Segregate corrosive materials (e.g. acid or alkali) from flammable, oxidising or toxic materials.
  • Any highly toxic or reactive chemicals (e.g. cyanides and sodium or potassium metal) should be kept separate from all other materials and marked accordingly.

To ensure safe handling of hazardous materials, please follow this guide

  • Always wear disposable gloves and safety glasses.
  • Make sure you follow manufacturers safety advice on containers.
  • Store chemicals in a safe dry place away from heat sources.
  • Always keep hazardous material secure.
  • Hazardous materials will not be collected if they in a leaking or unsound container. If safe to do so, the container should be transferred into another compatible leak proof container – handle any leaking container with care. If you are unsure or have any issues with being able to do this, please contact us for advice.
  • Do not dispose of any hazardous waste by pouring it down the sink/ toilet/ drain or putting it in your bin as it may be dangerous to the environment.
  • Do not burn any hazardous waste on a bonfire as it can be dangerous and harm the environment.

Collection Costs and Timescales

We will assess your booking form and endeavour to contact you within 10 working days to provide an estimated cost and discuss any further details. If you require an urgent collection, please indicate this on the booking form.

Should you choose to confirm your booking, the collection timescale will begin from the following working day once the contractor has received it.

Once you have confirmed you are happy to go ahead, your details will then be forwarded onto the contractor, Biffa. If there are any further issues, Biffa or Suffolk County Council will contact you.

Payment will be requested by invoice after the collection which could take some time after it has been completed as Biffa will initially bill Suffolk County Council. Note: The final cost may differ from the original estimate. These final costs will depend on the weight of material collected. 

Collection Arrangements

Biffa will contact you to confirm the collection date and agree where the waste will be placed for collection. 

  • The waste must be stored safely and securely (as detailed in "How to safely package chemicals" section above) at ground level and close to the boundary of the collection address in an area easily accessible for a van. Failure to box up the waste may result in the waste not being collected.
  • You should not leave out corrosive liquids (acids, ammonia and bleach), cyanides, petrol, paraffin, white spirit, chlorates and peroxides. These should be handed over by you or your representative directly.
  • You should not leave chemicals outside if your collection address opens directly onto the pavement.
  • If any chemicals are left out, they should be covered up. This avoids chemicals getting wet and the possibility of wet cardboard boxes disintegrating when picked up.

In the event Biffa is unable to collect the waste on the scheduled collection date or fails to collect (e.g. due to a lack of time) then you should be contacted within 2-working days to arrange a new collection date.

The driver will give you a consignment note and you should ensure that the details are correct. It is a legal requirement that the consignment note be kept for three years as proof of correct disposal.

For further information and advice

For further advice on storage, handling and packaging chemicals, contact Biffa on 01438 759 850.

For a printable PDF version of the information please see our - Hazardous waste collection - non-domestic waste guidance 

To complete a Non-domestic Hazardous waste collection use our Non-Domestic Hazardous waste booking form


Non-Domestic Hazardous waste booking form